FREE SHIPPING ON USA RETAIL ORDERS
OF $29 OR MORE
OF $29 OR MORE
Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| USA domestic shipping is $ 3.50 for any size order. International shipping via US Postal 1st class service depends on location. Rates can be viewed during checkout. |
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| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
How do I return an item? You may exchange or return unused Halo Headbands within 30 days from the original purchase date. Send package and Proof of Purchase to: Switchback/Halo Headband Attn: Returns/Exchange 12225 Kirkham Road, Suite 400 Poway, CA 92064-8847 Upon receipt and inspection of product, we will exchange the item(s) at no cost or issue a refund. Warranty We stand by our products. Halo Headbands come with a one year warranty against manufacturer defects from the original purchase date. Email a picture of the defective item and Proof of Purchase to: customerservice@haloheadband.com Within 30 days of purchase: We will send a replacement item at no charge or issue a refund for the defective item and any shipping charges. From 31 days to 365 days of purchase: We will send a replacement product at no charge and only charge for shipping or issue a refund for the item less any shipping charge. Manufactures defects over 1 year from purchase: We can process a new order at Halo Headband loyalty pricing. Email customerservice@haloheadband.com for details. *Any other questions or concerns please contact us at customerservice@haloheadband.com |
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| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service at 858.748.7277. | |
| What is your return policy? | |
| Please see our Return Policy for complete details. | |
| When will my order ship? | |
| Orders ship within 24-48 hours. |
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