Return to Help Index
|How do I create an account?|
|1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|USA domestic shipping is $ 3.50 for any size order.
International shipping via US Postal 1st class service depends on location.
Rates can be viewed during checkout.
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
How do I return an item?
You may exchange or return unused Halo Headbands within 30 days from the original purchase date.
Send package and Proof of Purchase to:
12225 Kirkham Road, Suite 400
Poway, CA 92064-8847
Upon receipt and inspection of product, we will exchange the item(s) at no cost or issue a refund.
We stand by our products.
Halo Headbands come with a one year warranty against manufacturer defects from the original purchase date.
Email a picture of the defective item and Proof of Purchase to: email@example.com
Within 30 days of purchase:
We will send a replacement item at no charge or issue a refund for the defective item and any shipping charges.
From 31 days to 365 days of purchase:
We will send a replacement product at no charge and only charge for shipping or issue a refund for the item less any shipping charge.
Manufactures defects over 1 year from purchase:
We can process a new order at Halo Headband loyalty pricing. Email firstname.lastname@example.org for details.
*Any other questions or concerns please contact us at email@example.com
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service at 858.748.7277.|
|What is your return policy?|
|Please see our Return Policy for complete details.|
|When will my order ship?|
|Orders ship within 24-48 hours.